A shocking video, shared widely on social media, has exposed the alleged appalling conditions and treatment of patients at Helen Joseph Hospital in Johannesburg, prompting an investigation by the Gauteng Department of Health (GDoH). The video, filmed by a patient himself, paints a disturbing picture of neglect and disrespect for human life.
The patient, who chose to remain anonymous, claims that he has never witnessed such a level of disregard for human beings in his entire life. He accuses doctors and nurses of lacking care and humanity, highlighting the dire state of the hospital's infrastructure as evidence of the neglect.
In the video, the patient shows broken taps, chipped ceilings, and, most disturbingly, "dead bodies" left unattended for 20 minutes. The video, which has gone viral, has sparked outrage and concern amongst the public, with many expressing their shock and disbelief at the state of the hospital.
"This is Tom London (a broadcaster) in the @HelenJosephHos @GautengProvince @Lesufi @GautengHealth @HealthZA @JackBloomDA pic.twitter.com/JPvlp0q07e" tweeted Yusuf Abramjee, sharing the video.
The GDoH has responded to the allegations, stating that they are investigating the matter to establish the facts and address the issues raised by the complainant. However, the department has also highlighted their efforts to improve patient care and hospital infrastructure.
"The Department spokesman, Motaletale Modiba, said while the matter is being investigated, it is important to note that the Department launched a provincial campaign called 'I Serve With A Smile' nine months ago, aimed at improving staff attitude and patient experience of care," the department said in a statement.
"Furthermore, the GDoH has established an internal Infrastructure Unit which has now developed a maintenance and refurbishment programme. Previously, this function was carried out by a sister department of infrastructure. Through this intervention, several facilities have already undergone maintenance and refurbishments, such as the completed ICU wards at Chris Hani Baragwanath Academic Hospital, Dr George Mukhari Academic Hospital, and Jubilee District Hospital," the statement continued.
Modiba said Helen Joseph and other facilities are earmarked for further maintenance as part of efforts to improve the infrastructure across facilities. He urged patients to report their complaints to the quality assurance offices located at each facility when they are not happy with the service standards.
"Alternatively, patients can directly report their complaints to the GDoH Quality Assurance office at head office. The unit can be reached on the 24-hour customer line on 0800 203 886, which is a toll-free number, or SMS to 35023, or email: [email protected] or [email protected]," he said.
The GDoH's investigation into the allegations is crucial in ensuring that the concerns raised by the patient are addressed and that the hospital is held accountable for its actions. The public will be watching closely to see what steps are taken to improve the conditions and treatment of patients at Helen Joseph Hospital.
